Support

Help with your account, payments, privacy, or the app

I build and support Study64 independently, so your email comes straight to me.

Please don't send passwords, authentication tokens, service keys, or a complete payment-card number.

Can't log in?

Tell me the email address on your Study64 account and what happens when you try to sign in. If you see an error, include its exact wording. Never send your password.

Generation failed - what do I do?

Try the retry option in Study64 first. If it fails again, send the approximate time, your browser and device, and a quick description of what you were doing. You don't need to send private notes unless they're necessary to explain the problem.

Have a payment or cancellation question?

Include the email used for Study64 and enough Stripe transaction information to identify the payment. Leave out your full card number and any security code.

Want to delete your account?

You can permanently delete a Free account from Settings. Export your data first if you want to keep a copy. If your account is marked Pro or Max, subscription cancellation has to be resolved before deletion so billing can't continue.

What helps me answer faster?

A short description, the account email, and the browser and device you're using are usually enough. Add the exact error message or approximate time if something technical went wrong.